Frequently Asked Questions

If your questions are not answered here, please contact us at Perfect Pieces Puzzle Company so we can help you! 

We use premium Canon Satin Photo Paper (240 gsm) for a smooth finish, rich colour, and sharp detail.

We print on a Canon imagePROGRAF PRO-2600 professional photo printer for sharp detail, accurate colour, and consistent results.

Processing time is typically 3–5 business days after we receive your photo and order details.
Pickup: Codroy Valley area. Shipping: available across Newfoundland and Canada. Delivery time depends on your location and carrier, and we’ll confirm the details when your order is placed.

Yes. You can send your high resolution images by email after placing your order. For best results, always send the highest quality version of your photo.

For best results, upload the highest-resolution photo you have. As a general guide, images should be clear and sharp, and ideally around 300 DPI at the print size you want. If your photo isn’t suitable for your chosen size, I’ll reach out before printing.

While we offer a variety of standard sizes, we can also accommodate custom sizes. Please contact us for more information.

To place an order, click Order Now and fill out our online order form. Upload your photo(s), choose your size(s), and submit. I will review the details, confirm the total, and send your invoice. If you have any questions, please contact us and we will help you out.

We currently accept e-Transfer and cash (for local pick-up). An invoice with payment instructions will be sent once your order is confirmed. Additional payment options may be added in the future.

If your photo is not suitable for your selected size, we will contact you before printing. We will never print an image that we believe will not meet quality standards without your approval.

We provide basic print-ready enhancements (brightness, colour, and sharpness adjustments). Major edits, background changes, or retouching services are quoted separately.

Because all products are custom-made, we do not offer refunds or exchanges unless there is a printing defect or production error. Please contact us within 48 hours of receiving your order if there is an issue.